Description
The Board of Directors of 22 West, A Condominium, seeks an experienced General Manager to oversee the operation of its first-class high-rise condominium in Northwest Washington, DC. This position is for a manager with a passion for the highest standards of service, coupled with rock-solid fundamentals of community association management and a dedication to best industry practices.
22 West is a predominantly residential, high-service 92-unit, nine-story mixed-use condominium, with one of the retail units operating as an exclusive restaurant. The building was constructed in 2007 and operates with a $3.2M annual budget. Amenities include 24/7 front desk concierge supported by two shifts of doormen and (non-vehicle) valets, garage parking, a fitness room, a reservable conference room, a penthouse-level party room, a roof deck with barbecue grill, and a heated rooftop pool.
The General Manager is an association employee who leads a chief engineer and contracted concierge, janitorial, and maintenance team members to provide outstanding service to the community. They provide clear direction to the team while fostering a work culture of service, teamwork, and accountability. An outside management agent is contracted to provide “financial-only” services.
22 West offers a competitive compensation package. The salary for this role will be determined during the hiring process based on the selected candidate's experience and expertise.
Requirements
The successful candidate will possess the following skills, personal characteristics, and knowledge:
- Ability to promote and maintain a culture of service excellence that will focus on exceeding condominium owners' expectations.
- Deeply rooted in underlying principles and an understanding of governing documents, applicable law, and community association best practices
- Superior analytical thinking abilities with the skill to communicate recommendations and concepts.
- Ability to think critically, identify potential issues, and proactively address them.
- High level of emotional intelligence with a growth mindset.
- Superior leadership abilities in training both association employees and contracted team members.
- Deep understanding of budgeting and financial operations, with the ability to deliver meaningful analysis, create and maintain multi-year capital reserve cash flow scenarios and projections.
- High level of knowledge in physical plant operations, preventive maintenance, and all phases of the contracting process.
- Ability to analyze operations and administrative processes, define terms, create systems and related documentation, and implement programs.
- Excellent communication skills, both verbally and in writing.
- Ability to balance attention to infrastructure and administrative disciplines with attention to detail and management of resident experience.
- Ability to learn and fully utilize all software and technology the association uses; possess or obtain the knowledge to recommend upgrades that may be beneficial from time to time.
- Self-starter who initiates creative problem-solving ideas and suggests innovative methods for the Board to achieve goals and fiscal effectiveness
Position requirements:
- Minimum five years of experience as an on-site or portfolio manager
- Professional designations as prescribed by CAM-IBC/CAI and/or IREM, PCAM® preferred
- Luxury condominium management experience preferred
- Hospitality management experience is a plus
