Description

• Answer all phone calls, emails, and inquiries in a timely and efficient manner.
• Protect the confidential nature of the work.
• Provide efficient and courteous service to visitors, residents, renters, guests, and staff.
• Communicate with vendors on an as needed basis.
• Coordinate incoming and outgoing mail.
• Work schedule is from 8AM to 4:00 PM, daily, with cyclical night- time meetings with boards.
• Obtain relevant CAI certifications (CMCA, AMS minimum required)
• Communicate as needed with the Board of Trustees
• Schedule meetings with Trustees and SPS staff
• Provide the cyclical Board Packet information to the Trustees.
• Initiate support for the communities via AppFolio thru the generation of work orders.
• Become a skilled user of AppFolio for the support of assigned accounts.
• Perform routine inspections, generate relevant work orders for ongoing maintenance.
• Utilize system for violations and warnings for transgressions against community governing documents.
• Assist homeowners and boards with modifications via the ARB module in AppFolio.

Requirements

• 2-3 years of community association management
• Remarkable client interaction
• Experience in working with HOA software
• Effective oral and written communication skills
• Working knowledge of Microsoft Office
• Willingness to learn and work with new programs and technology.
• Ability to work independently and in a team environment.
• Self-starter and ability to multi-task
• Professionalism
• Technologically oriented
• Strong organizational and time-management skills
• Strategic planning capabilities