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Saddlebrooke Two Homeowners Association
Saddlebrooke, Arizona, United States
(on-site)
Spotlight Preferred Member Company
15 hours ago
Job Type
Full-Time
Job Duration
Indefinite
Salary
$250,000.00 - $300,000.00
Industry
Community Management
Min Education
None
Required Travel
0-10%
Salary - Type
Yearly Salary
Job Function
Large-Scale Management

Description

SADDLEBROOKE TWO 

HOMEOWNERS ASSOCIATION

SaddleBrooke, Arizona

Chief Operating Officer Search

 

An exceptional new opportunity is being created to manage the Saddlebrooke Two Homeowners Association located twenty-five miles north of downtown Tucson, Arizona. With the 9,000 foot peaks of the Santa Catalina Mountains as a backdrop, the blend of serene desert beauty and lively atmosphere led to the Community being acknowledged by the Arizona Daily Star as the Readers Choice “Best Master Planned Community” in 2020, 2021 and 2022 and as the leader of the “Best Retirement Community” from 2017 to 2023. SaddleBrooke Two is known as “more than a place to live, a place to thrive”.

 SaddleBrooke Two Community Overview:

The SaddleBrooke Two Homeowners Association (SBHOA2) transitioned from Developer Control on January 1, 2018. The Association has been in sole control of its governance and operations since that time. The primary objective of the Association is to ensure the Saddlebrook Lifestyle continues to flourish. The creation of the Chief Operating Officer (COO) Position will assist the Community in moving to Policy Governance where the Board of Directors is responsible for setting policy and direction for the Community and the COO is responsible for leading the Team on implementing the policies and directives of the Board.

 SaddleBrooke Two is not just a Community, but a vibrant mosaic of interest, hobbies and passions. At SaddleBrooke Two, Property Owners can unleash their creative spirit, take center stage, engage their mind and social circle, embrace active living and explore and grow.

Vision Statement

To be the premier active adult community of choice in Southern Arizona.

Mission Statement

SaddleBrooke Two offers an outstanding active adult lifestyle to our homeowners and guests by combining our majestic natural desert and mountain landscapes with a broad variety of amenities and activities, well maintained facilities and quality services.

Values = RAISE

Respect:

·         Treating others the way we want to be treated

·         Treat all of our property as owners

·         Celebrate diversity and inclusion

Accountability:

·         Clearly defined roles and responsibilities

·         Shared expectations

·         Code of Conduct- Individual Behavior

·         Resident engagement in governance

·         Fiscal Responsibility

Integrity:

·         Honesty

·         Transparency in Communication

·         Fairness

Service

·         Volunteering

·         Compassion through giving of time and talent

·         Community Pride

Excellence

·         Constant evaluation of Facilities, Amenities and Services

·         Continuous improvements of our processes/identify and track key process indicators (measures)

·         Culture of always striving to be the best.

Homeowner Association Facts

Ownership:                                         Member Owned and Controlled since 2018

Board Size:                                         Seven (7) Members    

2024 Operating Budget:                      $16,368,440

Capital Fund Balance:                         $4,443,070

Capital Improvement

Fund Balance:                                     $1,714,292

Size of Community:                            1,407 acres

Number of Properties:                         3,184 homes sold or under construction. Approximately 108 lots left to build or close.

Miles of Roads:                                   40 miles of private roads

Water and Sewer:                               Independent Utility Companies

Police:                                                 Pinal County Sheriff’s Department

Fire and EMS:                                     Golder Ranch Fire Department

Direct Reports:                       

·         General Manager

·         Director of Finance

·         Human Resource Manager

·         Director of Golf

·         Executive Assistant

·         Director of Food and Beverage

·         Marketing Director

Website:                                              sbhoa2.org                  

 

Community Association Facilities and Responsibilities: 

·               The Brooke Casual Restaurant

·               MountainView Bar and Grill

·               Preserve Fine Dining

·               The Links Snack Shop

·               MountainView Clubhouse

·               DesertView Performing Arts Center

·               Tennis Courts

·               Pickleball Courts

·               Pools

·               200+ Clubs and Hobby Groups

·               Ensuring Architectural Integrity

·               Promoting Community Pride

·               MountainView Golf Club

·               The Preserve Golf Club

·               DesertView Fitness Center

·               Preserve Fitness Center

·               MountainView Sports Complex

·               Fitness Classes

·               Personal Training

·               Security Patrol, 24-7

·               Member Communications

·               Common Area Maintenance

·               Member Events

·               Protecting Property Values

Chief Operating Officer Overview

Reporting to the SaddleBrooke Two Homeowner’s Association Board of Directors through the President, the Chief Operating Officer recommends and participates with the Board in the formulation of policies consistent with the Association’s governing documents. The Chief Operating Officer must possess critical leadership skills and a knowledge of association governing documents as well as municipal codes and relevant Arizona state laws. The Chief Operating Officer must be highly skilled in public relations, contract negotiations and oversight, financial operations, as well as having a clear understanding of infrastructure operation and maintenance. Past experience with food and beverage and golf is important.

The Position

The Chief Operating Officer of the SaddleBrooke Two Homeowners Association is responsible for the day-to-day operations of the Association, working with a seven member Board of Directors that sets policy for the Association. They will have a passion for Association Management and have experience with shaping and enhancing community association operations. The ideal candidate will understand and strive for superior service and exceptional standards of quality to deliver excellent Property Owner experiences. An eye for detail is critical, as is an eye for the future.

A hands on approach, visibility in the Community, along with building relationships are key attributes for the Chief Operating Officer. The Chief Operating Officer will often represent the Association in the community and will exhibit the highest level of personal and professional conduct both within and outside the Association.

Preferred Qualifications for the New Chief Operating Officer:

·         Ten years of community association management experience, including minimum five years as a large-scale manager. Equivalent experience in a related field can also be used to meet this requirement.

·         Active Professional Community Association Management (PCAM) credentials. Equivalent certification in a related field can also be used to meet this requirement.

·         Past experience with Golf Course and Food and Beverage Operations.

·         Extensive experience with community services, staffing and staff management (including compensation and benefits), roads and drainage, access controls, public safety and security, emergency preparedness and disaster recovery, insurance, strategic planning, replacement reserve plans, records management/retention and applicable legal services.

·         Solid track record with leadership in financial planning, budgeting, cost and efficiency management, resource/vendor management, contract negotiation and reserves management and investment strategies.

·         Demonstrated “hands-on” experience in managing community infrastructure and facilities.

·         Familiarity with evolving technology solutions, i.e. website, social media and communications platforms, security solutions, budgeting, payroll, etc.

·         Experience working and coordinating with local government officials.

·         College degree.

Key Characteristics Desired for the New Chief Operating Officer:

·         Has strong operational knowledge, balances a “hands-on” approach with an appropriate level of delegation and knows how and when to be a coach and mentor.

·         Strong, energized, respectful, competent, approachable dynamic leader.

·         Passion for the position with a positive, thoughtful demeanor. 

·         Oversees governance structure based on inclusiveness, mutual respect, consensus building and responsiveness to changing needs and opportunities.

·         Understands the difference between management and leadership and is skilled in both areas; recognizes that leadership involves vision, taking prudent risk and driving the organization towards continuous improvement and success.

·         Has an inclusive and participatory style that concludes with clear and concise direction to staff and is followed-up by establishing goals/timelines and holding Team Members accountable for performance.

·         Will effectively represent the Association to public agencies and other external entities; is diplomatic.

·         Is a good listener and facilitator; is diplomatic and has a calming effect on people; can say “no” without offending.

·         Is an effective problem solver and capably addresses complex issues.

·         Radiates personal warmth, sincerity, empathy and caring towards residents and guests.

·         Brings a track record of achieving goals and has a “can do” positive attitude.

·         Has a solid work ethic and high integrity, follows through on commitments, has common sense and does not take things personally.

·         Has a successful track record of dealing with challenging owners.

·         Responsive rather than reactive.

·         Progressive management and leadership practices leading to promoting a positive, engaging and competent service culture.

·         Can positively guide the Board and Committees in a professional and respectful manner.

 





Requirements

Initial Priorities for the New Chief Operating Officer: 

·         Get to know Key Association Members and Team Members as quickly as possible, engaging them in a sincere and enthusiastic manner.

·         Gain a working knowledge of the Association’s governing documents.

·         Get a firm grasp on the Association budget, financials and strategic plan.

·         Meet individually with each Member of the Board of Directors to determine how the Chief Operating Officer can best serve the policy setting arm of the Association.

·         Ensure that effective and necessary communication systems are in place for Association Members, Community Volunteers, Management Team and Support Team.

·         Meet with City Government Officials whose positions impact the Association to establish channels of communication.

·         Begin to develop a working relationship with the Manager of Saddlebrook One and with the Developer.

Additional Candidate Qualifications and Experience

The expectation is that the integrity of the Chief Operating Officer is foremost and that they will provide innovative, visionary and strategic leadership to the Board of Directors, Committees, Association Members and Team Members. They will be capable of recognizing and proactively anticipating trends and relevant impacts to SBHOA2.

The successful candidate will ensure that SBHOA2 is consistently striving to provide the best programs and service in the area, continually enhancing SBHOA2’s overall position in the Oro Valley Arizona market.

 A college degree and certification as a Professional Community Association Manager (PCAM) and/or Master Community Manager (MCM) are preferred with ten plus years’ experience in association management or an equivalent field. Salary Range: $250,000-$300,000 commensurate with qualifications and experience. The Association will provide typical CAI/CMIA benefits and offers an excellent benefit package. The Board will consider entering into a multiple year Employment Agreement with the successful candidate. Prospective Chief Operating Officer Candidates should email a resume and a detailed cover letter addressed to the Search Panel outlining how they align with the above noted qualifications and expectations for the position to the following:      

Jeffrey M. Evans

Management Matters, LLC

6302 Route 191, PO Box 529

Mountainhome, PA 18342

KaylaMgmtMatters@yahoo.com (Email)

570.350.3550 (Phone)

Note:   Compressed search. Kindly respond no later than July 16, 2024. A decision is expected by August 15, 2024. Target date for New Chief Operating Officer to be on-site is September 16, 2024.

Job ID: 74004501
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